Responsible Gaming
at 77ca

Section 1

Our Commitment to Safe Gaming

77ca is committed to providing a safe, fair, and enjoyable gaming environment for every player in Bangladesh. Responsible gaming is not an afterthought — it is built into everything we do.

At 77ca, we genuinely care about the wellbeing of every player on our platform. Whether you are placing a bet on a BPL cricket match, spinning the reels on a Pragmatic Play slot, or joining a live dealer table hosted by Evolution Gaming, our goal is always the same: to ensure that your time on 77ca remains fun, voluntary, and financially comfortable. We understand that for a small number of players, gambling can shift from entertainment into something more problematic — and we take that reality seriously.

Our responsible gaming programme covers four core pillars: prevention (keeping underage players off the platform), awareness (helping players recognise problematic patterns early), empowerment (giving players practical tools to manage their own gameplay), and support (connecting players who need help with the right resources quickly). Every member of the 77ca team — from our customer support agents in Dhaka to our platform technical team — is trained to identify and respond to responsible gaming concerns with sensitivity and urgency.

Responsible gaming at 77ca is a shared responsibility. We provide the tools, the education, and the support — but we also ask every player to approach gaming honestly, to set limits that reflect their real financial situation, and to treat gambling as entertainment, not as a way to generate income or to escape personal difficulties. Together, we can make 77ca a platform that Bangladesh players are proud to trust.

Section 2

Age Restriction — 18+ Policy

The 77ca platform is strictly for adults aged 18 and above. We enforce a rigorous age verification process to protect young people from accessing online gambling services.

Bangladesh law and international responsible gaming standards both require that online gambling services be restricted to adults. At 77ca, we enforce an 18+ age restriction without exception. During the registration process, every new player is required to confirm that they are at least 18 years of age. Before a player can make their first withdrawal, 77ca may request identity verification documents — including a National Identity Card (NID) or passport — to confirm both identity and age.

Players who provide false age information at registration are in serious breach of the 77ca Terms & Conditions. If 77ca determines that a registered account belongs to a person under the age of 18, the account will be suspended immediately, all bonus funds will be forfeited, and any remaining balance will be returned to the payment method used for deposit after investigation. This policy is non-negotiable and exists solely to protect young people.

Section 3

Responsible Gaming Tools

77ca offers a comprehensive set of player-controlled tools to help you manage your gambling activity. These tools are available free of charge to all registered players at any time.

We believe that giving players direct control over their own gaming behaviour is the most effective form of responsible gaming. The following tools are available through your 77ca account settings or by contacting our support team at [email protected]. Activating any of these tools is a sign of strength, not weakness — and our team will always respect and support your decision to use them.

Section 4

Deposit & Spending Limits

Setting a deposit limit is the single most effective step you can take to keep your gambling budget under control. 77ca makes it easy to set, adjust, and review your limits at any time.

A deposit limit is a cap on the maximum amount of money you can add to your 77ca account within a chosen time period. It is the clearest and most direct way to ensure that your gambling spend never exceeds what you have decided — in a calm moment, away from the excitement of live betting — that you are comfortable losing. 77ca supports three deposit limit periods: daily (24 hours), weekly (7 days), and monthly (30 days). You can set all three simultaneously if you wish.

Deposit limits are applied in Bangladeshi Taka (৳). For example, you might set a daily limit of ৳2,000, a weekly limit of ৳8,000, and a monthly limit of ৳20,000. These limits apply across all deposit methods — including bKash, Nagad, Rocket, Upay, and bank transfers via Dutch-Bangla Bank, BRAC Bank, or City Bank. There is no way to circumvent a limit once it is active by switching payment methods.

1. Lowering a Limit: A request to lower an existing deposit limit takes effect immediately. This protects you in moments when you feel your spending is escalating.
2. Raising a Limit: A request to raise a deposit limit is subject to a mandatory 7-day cooling-off period before the new higher limit takes effect. This ensures that impulsive decisions made during a losing run cannot immediately increase your exposure.
3. Removing a Limit: Removing a deposit limit entirely follows the same 7-day cooling-off rule as raising one. Limits cannot be removed or raised during an active time-out or self-exclusion period.
4. Wager and Loss Limits: In addition to deposit limits, 77ca also offers wager limits (capping total bets per period) and loss limits (capping net losses per period). These can be combined with deposit limits for layered protection.

Section 5

Self-Exclusion & Time-Out

If you need a break from gambling — whether for a few days or for several years — 77ca's time-out and self-exclusion features give you a firm, reliable way to step back.

Sometimes a deposit limit or a reality check is not enough. If you feel that your gambling is getting out of hand, or if you simply want a structured break, a time-out or self-exclusion is the right tool to use. These features go beyond a voluntary decision to stop — they physically prevent you from logging in to your 77ca account for the duration you choose, removing temptation entirely.

Time-Out (Cool-Off Period): A time-out suspends your 77ca account for a short, defined period. Available durations are 24 hours, 48 hours, 7 days, 30 days, and up to 6 weeks. During a time-out, you cannot log in, deposit, place bets, or access any game or market. Promotional emails are suppressed. When the time-out expires, your account automatically reactivates — no further action from you is needed.

Self-Exclusion: Self-exclusion is a longer-term commitment. You can choose to self-exclude for 6 months, 1 year, 2 years, 3 years, or 5 years. During the exclusion period, your account is fully suspended. All marketing communications are permanently stopped. Any funds in your account at the time of self-exclusion will be returned to your registered payment method (bKash, Nagad, or bank account) within 5 business days. Self-exclusion cannot be reversed before the chosen end date — not even at your request.

• 1
  Decide Your Duration Choose a time-out (24 hours to 6 weeks) or a self-exclusion period (6 months to 5 years) that reflects how much space you need.
• 2
  Submit Your Request Go to Account Settings → Responsible Gaming → Time-Out / Self-Exclusion, or email [email protected] with the subject line "Self-Exclusion Request".
• 3
  Confirmation 77ca will confirm your exclusion within 1 hour. Your account will be suspended, marketing will stop, and your balance will be returned if applicable.
• 4
  Seek Additional Support While excluded, consider reaching out to a professional gambling support organisation for counselling and coping strategies (see the Getting Help section below).

Section 6

Warning Signs of Problem Gambling

Problem gambling can affect anyone, regardless of age, income, or background. Recognising the early warning signs is the first and most important step toward getting back in control.

Gambling becomes a problem when it stops being a form of entertainment and starts to interfere with your finances, your relationships, your work, or your mental health. The signs are not always obvious — problem gambling often develops gradually, and many players minimise or deny the impact it is having on their lives. The checklist below covers some of the most common indicators. If you recognise several of these in your own behaviour, please consider using 77ca's responsible gaming tools or reaching out for professional support.

• Gambling with money set aside for essential expenses such as rent, food, or utility bills.
• Chasing losses — placing larger bets in an attempt to recover money that has already been lost.
• Feeling restless, irritable, or anxious when unable to gamble, or when trying to cut down.
• Lying to family members, friends, or colleagues about the amount of time or money spent gambling.
• Borrowing money — from friends, family, or financial services — specifically to fund gambling.
• Gambling as a way to escape stress, depression, loneliness, or other emotional difficulties.
• Repeated unsuccessful attempts to cut back on or stop gambling entirely.
• Gambling taking priority over work, study, family time, or other responsibilities.
• Feeling a need to gamble with increasing amounts of money to achieve the same level of excitement.
• Continuing to gamble even after acknowledging that it is causing financial or personal harm.

Section 7

Getting Help & Support

If gambling is becoming a problem, help is available — from 77ca directly and from professional support organisations serving Bangladesh. You do not need to face this alone.

Reaching out for help is the bravest and most important step a player can take. 77ca's responsible gaming team is available around the clock to assist with self-exclusion, deposit limits, account queries, and emotional support referrals. We will never judge you for asking for help — quite the opposite. Every player who contacts us with a responsible gaming concern is treated with the highest level of care and confidentiality.

In addition to contacting 77ca directly, players in Bangladesh are encouraged to reach out to independent organisations that provide free, confidential gambling support and counselling. The following resources are available to players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and the rest of Bangladesh.

• Kaan Pete Roi: Bangladesh's first emotional support helpline, offering confidential telephone counselling for individuals experiencing emotional distress, including gambling-related issues. Available daily from 6pm to 10pm at 01779-554391.
• National Mental Health Helpline: Bangladesh's government-operated mental health helpline, accessible free of charge across the country. Call 16789 for referral to mental health and addiction support services.
• Gamblers Anonymous: An international peer-support fellowship for people who identify as problem gamblers. Online meetings are accessible to Bangladesh players at any time via the official Gamblers Anonymous website (gamblersanonymous.org).
• GamCare: An internationally recognised organisation providing information, advice, and support for those affected by problem gambling. The GamCare website (gamcare.org.uk) offers online resources accessible to players worldwide, including Bangladesh.
• BeGambleAware: A leading responsible gambling charity offering a free helpline, live chat, and self-help resources for players who feel their gambling is out of control. Resources are available online at begambleaware.org.

Section 8

Tips for Safe Gaming

Gambling is most enjoyable when it is approached as entertainment with a clear budget and a healthy mindset. These practical tips will help you keep your 77ca experience positive and sustainable.

The vast majority of 77ca players enjoy cricket betting, live casino games, and slots as a fun and affordable hobby. Keeping it that way requires a little planning and self-awareness. The tips below are based on widely recognised responsible gambling best practices and are tailored to the realities of playing in Bangladesh.

• Gambling is not an income source. Treat every session as a leisure expense, not an investment. The house edge means that over time, most players lose more than they win — and that is normal for entertainment spending.
• Take regular breaks. Step away from the screen every 30 to 45 minutes. Even a brief break resets your perspective and prevents sessions from escalating beyond your original plan.
• Play only with registered, deposited funds. Never use credit cards, loans, or borrowed money to fund your 77ca account. Only deposit money that you have set aside specifically for entertainment.
• Keep gambling separate from other financial goals. Do not use funds earmarked for Eid celebrations, family obligations, utility bills, or savings goals. Gambling money is discretionary spending only.
• Use 77ca's tools proactively. You do not need to have a problem to use deposit limits, reality checks, or time-out features. Setting these tools up before you start playing is the smartest approach.