77ca Privacy Policy

Section 1

Introduction & Scope

This Privacy Policy governs how 77ca collects, processes, stores, and protects personal data provided by players using the 77ca platform at 77ca.app.

77ca is committed to protecting the privacy and personal data of every player on its platform. This Privacy Policy has been prepared to give you a clear and honest account of what information we collect when you use 77ca, why we collect it, how long we keep it, and with whom it may be shared. It also explains the rights you have in relation to your own personal data and how you can exercise those rights.

This policy applies to all users of the 77ca platform, including visitors who browse without registering an account, registered players who have not yet made a deposit, and active players engaging with games, betting markets, bonuses, or support services. By accessing and using the 77ca platform, you acknowledge that you have read and understood this Privacy Policy and that you consent to the data practices described herein.

77ca operates primarily to serve players located in Bangladesh. References to payment methods (bKash, Nagad, Rocket, Upay), local banks (Dutch-Bangla Bank, BRAC Bank, City Bank), and currency (Bangladeshi Taka / ৳) throughout this policy reflect the Bangladesh-market context in which 77ca operates. Where third-party services are used — such as game providers or payment processors — each third party operates under its own data protection obligations, which we describe further in the Data Sharing section.

Section 2

Data We Collect

77ca collects personal data in several ways: information you provide directly when registering or transacting, information generated automatically by your use of the platform, and information from third-party verification partners.

The table below summarises the categories of personal data that 77ca may collect, together with the primary reason for collecting each category. Not all data types will apply to every user — for example, bank account details are only collected where a player uses bank transfer as a deposit or withdrawal method.

Section 3

How We Use Your Data

77ca processes personal data only for specific, defined purposes. We do not use your data for any purpose that is incompatible with those purposes without your knowledge and consent.

The personal data collected by 77ca is used exclusively to operate the platform, keep your account secure, comply with applicable obligations, and improve the quality of the service we provide to players across Bangladesh. We apply a data minimisation principle — meaning we use only the data that is actually needed for each specific purpose, and no more.

1. Account Management: To create and maintain your 77ca player account, verify your identity and age, and provide you with access to games and betting markets.
2. Transaction Processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, and other supported payment methods. Financial data is processed under strict security controls.
3. Fraud and Security: To monitor account activity for signs of fraud, money laundering, multi-accounting, bonus abuse, or other prohibited conduct as defined in the 77ca Terms & Conditions. Technical and account activity data are the primary inputs for this function.
4. Responsible Gaming: To fulfil 77ca's responsible gaming obligations, including monitoring for patterns of excessive play, applying self-exclusion or deposit limits where requested, and reaching out to players who may be displaying indicators of problem gambling.
5. Customer Support: To respond to support queries, investigate complaints, and resolve disputes. Communications data is retained for quality assurance and as evidence in the event of a dispute.
6. Legal Compliance: To comply with applicable legal and regulatory requirements, including responding to lawful requests from law enforcement or regulatory authorities.
7. Platform Improvement: To analyse usage patterns, optimise game selection and platform performance, and personalise the player experience — for example, surfacing cricket and BPL betting markets prominently for players who engage with those categories.
8. Marketing Communications: To send you promotional offers, bonus notifications, and seasonal campaign messages (such as Eid, Pohela Boishakh, or BPL season promotions) where you have opted in to receive such communications. You may opt out of marketing communications at any time.

Section 4

Data Sharing & Third Parties

77ca shares personal data with third parties only where necessary to operate the platform or comply with legal obligations. We never sell your data.

Running a comprehensive online gaming and sports betting platform requires 77ca to work with a number of trusted third-party service providers. Each of these partners receives only the minimum data necessary to perform their specific function, and all are required to handle that data in a manner consistent with this Privacy Policy and applicable data protection principles.

• Game Providers: Providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive session data (player ID, stake amounts, game round results) to operate their games and calculate payouts. They do not receive your identity documents or payment account details.
• Payment Processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Visa, and Mastercard receive the financial data necessary to process your deposit or withdrawal transaction. Each processor operates under its own privacy policy and data protection framework.
• Identity Verification Partners: Where KYC (Know Your Customer) verification is required, 77ca may share identity documents with regulated identity-verification service providers. These partners are contractually bound to process your data only for verification purposes.
• Analytics Providers: Anonymised or pseudonymised usage data may be shared with analytics platforms to help 77ca understand platform performance and user behaviour. No directly identifiable data is shared for analytics purposes.
• Legal and Regulatory Authorities: 77ca will disclose personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by a lawful order or where 77ca has a good-faith belief that disclosure is necessary to prevent fraud, money laundering, or other criminal activity.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of 77ca's business, personal data held by 77ca may be transferred to the successor entity, subject to that entity assuming equivalent data protection obligations.

Section 5

Cookies & Tracking Technologies

77ca uses cookies and similar tracking technologies to keep you logged in, remember your preferences, and analyse how the platform is used — so we can keep improving it.

Cookies are small text files placed on your device when you visit a website. They are widely used across the internet to make websites work more efficiently and to provide useful information to site operators. 77ca uses both first-party cookies (set by 77ca.app directly) and third-party cookies (set by our trusted analytics and game-provider partners).

You can control and delete cookies through your browser settings. Please note that disabling essential cookies will prevent you from logging in and using core platform features. Disabling analytics cookies will not affect your ability to use the platform but will limit 77ca's ability to identify and fix usability issues.

Section 6

Data Retention & Storage

77ca retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal and compliance obligations.

Different categories of data have different retention needs. Account and transaction records, for example, may need to be retained for a minimum period to satisfy anti-money-laundering and fraud investigation requirements, even after an account has been closed. The following retention principles apply across the 77ca platform.

1. Active Account Data: Personal data associated with an active 77ca account is retained for the full duration of the account's active life, plus a minimum period of five (5) years after the account is closed, to comply with financial record-keeping and fraud investigation obligations.
2. Transaction Records: Deposit and withdrawal transaction records, including the associated payment method identifiers, are retained for a minimum of five (5) years from the date of the transaction.
3. Identity Verification Documents: Copies of NID, passport, or other KYC documents are retained for the duration required by applicable anti-money-laundering regulations — typically five (5) years from the end of the business relationship.
4. Support Communications: Customer support chat logs and email correspondence are retained for two (2) years from the date of the interaction, unless the communication forms part of an ongoing dispute, in which case it is retained until the dispute is fully resolved.
5. Marketing Data: Where you have opted in to marketing communications, your contact preferences are retained until you opt out. Following an opt-out request, marketing data is suppressed within a reasonable processing period (typically 5 business days).
6. Anonymised Analytics Data: Usage and analytics data that has been fully anonymised (with no possibility of re-identification) may be retained indefinitely for platform improvement purposes.

Section 7

Your Privacy Rights

As a 77ca player, you have a number of rights in relation to the personal data we hold about you. We take these rights seriously and will respond to any exercise of these rights promptly.

77ca is committed to ensuring that you are in control of your own personal data. The rights listed below reflect internationally recognised data protection principles. To exercise any of these rights, please contact the 77ca support team at [email protected] with the subject line "Privacy Rights Request". We will acknowledge your request within 5 business days and provide a substantive response within 30 calendar days.

Section 8

Data Security Measures

77ca implements a comprehensive set of technical and organisational security measures to protect your personal data from unauthorised access, loss, or misuse.

The security of your personal data is a top priority for 77ca. We invest continuously in our security infrastructure to keep player data safe against both external threats and internal mishandling. The following measures are in place across the 77ca platform at all times.

• SSL/TLS Encryption: All data transmitted between your browser or device and the 77ca platform is encrypted using industry-standard SSL/TLS protocols. Look for the padlock icon in your browser's address bar when using 77ca.app.
• Password Security: Player passwords are stored using strong cryptographic hashing algorithms. 77ca staff cannot view your password in plain text and will never ask you to provide it.
• Two-Factor Authentication: 77ca supports OTP-based verification for sensitive account actions, including large withdrawals and contact-detail changes, adding an additional layer of protection against unauthorised access.
• Access Controls: Access to player data within 77ca's internal systems is restricted to staff members who have a legitimate need to access it. All internal data access is logged and audited.
• Fraud Monitoring: Automated systems continuously monitor account and transaction activity for patterns consistent with fraud, identity theft, or account takeover attempts. Suspicious activity triggers alerts for manual review.
• Data Minimisation: 77ca does not collect data it does not need. Payment card numbers are not stored on 77ca servers; full card-processing is handled by PCI-compliant payment partners such as Visa and Mastercard.
• Regular Security Reviews: 77ca conducts periodic security assessments of its platform infrastructure to identify and remediate vulnerabilities before they can be exploited.

Section 9

Children's Privacy

The 77ca platform is strictly for adults aged 18 and above. We do not knowingly collect personal data from any person under the age of 18.

77ca is an adults-only online gaming and sports betting platform. We are firmly committed to preventing access by minors and to ensuring that no personal data relating to persons under the age of 18 is collected, stored, or processed on our platform. The age verification measures built into the 77ca registration and withdrawal process are specifically designed to detect and prevent underage access.

If 77ca discovers or is notified that a registered account belongs to a person under the age of 18, the account will be immediately suspended, all associated data will be reviewed, and any funds held in the account will be returned to the payment method used to deposit, net of any bonus funds. The data associated with the underage account will be retained only for the period necessary to complete the investigation and close the account, after which it will be deleted.

Parents and guardians in Bangladesh who are concerned that a minor may have accessed the 77ca platform are encouraged to contact the support team immediately at [email protected]. We also recommend the use of parental control software tools that can restrict access to online gambling websites on shared or family devices.

Section 10

Policy Updates & Contact

77ca reserves the right to update this Privacy Policy at any time. Players will be notified of material changes. The most current version is always available at 77ca.app/privacy-policy.

As 77ca continues to grow and evolve — and as the legal and regulatory landscape around data protection develops — this Privacy Policy may need to be updated from time to time. When material changes are made to this policy, 77ca will take reasonable steps to bring those changes to the attention of registered players, for example by displaying a notice on the platform or sending a notification to your registered contact details. The date at the top of this document will always reflect when the policy was last revised.

Continued use of the 77ca platform following notification of a policy update constitutes your acceptance of the revised policy. If you do not agree with the changes, you should cease using the platform and contact the support team to exercise your data rights, including requesting account closure and data deletion (subject to applicable legal retention obligations).

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how your personal data has been handled, please contact the 77ca privacy team using the details below. We are committed to addressing all privacy-related inquiries promptly and transpar ently.